Warranty

Warranty Terms for Rochester Homes

1-Year Warranty

Coverage begins 90 days after the home leaves production or 30 days after it is set on its foundation, whichever is first.
Rochester Homes will repair or replace defective parts due to material or workmanship issues at no cost.
Substitute parts may be used if necessary due to design/product changes.
This warranty is for the first retail purchaser/occupant from an authorized builder.

10-Year Warranty

Coverage begins 90 days after the home leaves production or 30 days after it is set on its foundation, whichever is first.
Covers structural defects in floor trusses, framing components, and roof rafters.
This warranty is for structural failures only.

What Is Not Covered

Separate warranties cover the furnace, water heater, HVAC components, appliances, doors, windows, lights, fans, faucets, smoke detectors, range hoods, cabinets, and carpets.
Excludes foundations, concrete work, site work, and alterations not built by Rochester Homes.
Damage from misuse, improper maintenance or repairs, site preparation issues, and acts of God (e.g., winds, floods, high humidity).
Normal wear, paint and stain variations, and natural wood grain variations.

How To Obtain Service

Step 1: Contact your builder, as they are responsible for coordinating service.
Step 2: If unresolved, write to service@rochesterhomesinc.com or Rochester Homes, Inc., Attn: Service Department, P.O. Box 587 Rochester, Indiana 46975.

Conditions And Legal Remedies

No liability for incidental or consequential damages like special use of property, transportation, lodging, loss of home use, inconvenience, or income loss.
Disputes will be settled by binding arbitration through the American Arbitration Association in the state where the home is located.
Arbitration must be initiated within one year after the warranty expires.

If you need further assistance or have additional questions, feel free to ask!

1-Year Warranty

Coverage:
The 1-Year Warranty begins 90 days after your home leaves production or 30 days after it is set on its foundation, whichever comes first. During this period, Rochester Homes will repair or replace defective parts due to material or workmanship issues at no cost. If needed, substitute parts may be used due to design or product changes. This warranty applies only to the first retail purchaser or occupant from an authorized builder.

10-Year Warranty

Coverage:
The 10-Year Warranty begins 90 days after your home leaves production or 30 days after it is set on its foundation, whichever comes first. It covers structural defects in floor trusses, framing components, and roof rafters, but is limited to structural failures only.

What Is Not Covered

This warranty does not cover the following:

Warranties for separate items like the furnace, water heater, HVAC components, appliances, doors, windows, lights, fans, faucets, smoke detectors, range hoods, cabinets, and carpets.
Foundations, concrete work, site work, and any alterations not made by Rochester Homes.
Damage resulting from misuse, improper maintenance, or repairs.
Site preparation issues or damage caused by acts of God (e.g., winds, floods, high humidity).
Normal wear, paint and stain variations, and natural wood grain variations.

How to Obtain Service

Step 1: Contact your builder directly, as they are responsible for coordinating any necessary service.
Step 2: If the issue is unresolved, please contact us via email at service@rochesterhomesinc.com or by mail at:
Rochester Homes, Inc.
Attn: Service Department
P.O. Box 587
Rochester, Indiana 46975

Conditions and Legal Remedies

Incidental or Consequential Damages: Rochester Homes is not liable for incidental or consequential damages, such as loss of home use, inconvenience, income loss, lodging, or transportation.
Dispute Resolution: Any disputes will be settled by binding arbitration through the American Arbitration Association in the state where the home is located. Arbitration must be initiated within one year of the warranty expiration.

If you have any questions or need further assistance, feel free to contact us!