Warranty Terms for Rochester Homes
1-Year Warranty
- Coverage begins 90 days after the home leaves production or 30 days after it is set on its foundation, whichever is first.
- Rochester Homes will repair or replace defective parts due to material or workmanship issues at no cost.
- Substitute parts may be used if necessary due to design/product changes.
- This warranty is for the first retail purchaser/occupant from an authorized builder.
10-Year Warranty
- Coverage begins 90 days after the home leaves production or 30 days after it is set on its foundation, whichever is first.
- Covers structural defects in floor trusses, framing components, and roof rafters.
- This warranty is for structural failures only.
What Is Not Covered
- Separate warranties cover the furnace, water heater, HVAC components, appliances, doors, windows, lights, fans, faucets, smoke detectors, range hoods, cabinets, and carpets.
- Excludes foundations, concrete work, site work, and alterations not built by Rochester Homes.
- Damage from misuse, improper maintenance or repairs, site preparation issues, and acts of God (e.g., winds, floods, high humidity).
- Normal wear, paint and stain variations, and natural wood grain variations.
How To Obtain Service
- Step 1: Contact your builder, as they are responsible for coordinating service.
- Step 2: If unresolved, write to service@rochesterhomesinc.com or Rochester Homes, Inc., Attn: Service Department, P.O. Box 587 Rochester, Indiana 46975.
Conditions And Legal Remedies
- No liability for incidental or consequential damages like special use of property, transportation, lodging, loss of home use, inconvenience, or income loss.
- Disputes will be settled by binding arbitration through the American Arbitration Association in the state where the home is located.
- Arbitration must be initiated within one year after the warranty expires.
If you need further assistance or have additional questions, feel free to ask!